How to recover your Konek2Card Card Bank Online Account if you have lost your mobile number?

Mobile number is one of your special keys to recover your online banking accounts, e-wallets, lending apps, and even all your social media accounts where your cellphone number was connected. In the recent year, the mobile number registration was implemented, which means your personal identity is now linked to your mobile number, and all of the registration was done on the telecommunications portals themselves. So, losing your mobile number is not just simple but really a big deal. Not just for recovering your social media accounts, bank accounts online, or even in e-wallets, but also a worry of losing your security. Though in case you have lost your mobile in any case of losing it through theft, misplacement, or defect, always call the telecommunication company of your number and report the incident for blocking or holding your number for any possible transactions that may use the number. After you have been reporting, you can request a number recovery or SIM replacement on your lost SIM card at any branch of your telco. So, your problem will be quickly resolved. In any case, some of us are far away from the branches of those telcos, so it is a hassle to make a quick replacement.

How to recover your Konek2card account without a phone number

If it is hard for you to have a quick SIM card replacement of your lost number, the best thing to do to recover your bank account is to replace the number registered linked to your account. As you had reported your lost SIM card to your telco company, you also need to report the incident to your bank by calling them on the phone. You can e-mail them, but we are not recommending to use e-mail because it may take time before they will get in touch with you. Call them and ask about the process of recovering your accounts.

When it happened to me, it's hard to reach out to customer service, and they cannot recover your account by just calling them. After losing my SIM card, I am unable to log in to my Konek2Card and am missing my weekly dues. I had no loan at that time, but I missed paying my insurance and the pledge savings. If you think that I can pay my dues in my center assigned, yes, I can, but I do not pursue myself to waste my time there because I have my work to prioritize, which is the reason why it was convenient for me to use mobile banking like Konek2Card. Everything was secured when that happened because I immediately called the Smart Telco customer service to block my number. In my free time, I go to the bank branch and inquire about how to replace my mobile number connected to my account. The customer service in Card Bank just quickly got the form and gave it to me to be filled out. She asks for one valid ID to verify my identity, which I present as my Card Bank member's ID and the laminated National ID. After a couple of minutes, the number in my account was changed.

Things to Remember:

Your SIM card and mobile number are the two most important things on this day of digitalization. Secure your SIM at all times, whoever used your personal mobile device. This may lose your money or your personal security.

Other related Articles:

•How to pay Card Bank Loan and weekly due using Konek2Card via Gcash?

•List of BSP Licensed Digital Bank in the Philippines

•How do I unlink the Card Bank Account to my Device?

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