One of the common problems in GCash transactions is that the debited amount is not reflected in the recipient's account or is not credited to the biller. Someone who has this problem feels frustrated and alarmed by what they need to do. They worry about the overdue charge for the biller that had a failed transaction and about possibly losing money to an unknown.
GCash is always on the go; you have nothing to worry about with all failed transactions as long as there's valid proof of your transaction, specific time, and exact date. As the most reputable and trusted fintech app in the Philippines, GCash customer service will always be on the act to serve you better and solve the problem you are facing in their application.
However, if your failed transaction is about bill payment, there is a possibility that you will be overdue to the biller. But if the failed transaction is reconciled by GCash and the biller, all possible overdue charges because of your delayed payment will be waived.
Why does Gcash deducted money for failed transaction?
Common Causes:
- Poor Connection—poor internet connection during the transaction may cause possible error on the transaction process. Make sure to have good internet connection before doing transaction in Gcash App.
- Server Time-out—Server time-out from Gcash to partner banks or billers may cause a stack-up of your transactions. GCash and its partner will investigate the case to validate your transaction, which may take hours or days to solve.
- Incorrect Recipient Details—A possible cause of a suspectedly failed transaction is putting in incorrect details of the recipient. Though, Gcash to Gcash money transfer may be irreversible, as Gcash only needed a mobile number to transfer money.
- App Glitch or Outdated GCash Version—If your app is having difficulty logging in at startup, maybe you need to update your GCash first before doing an app transaction. Always activate the automated update in the GCash app to avoid some glitches and errors.
Step-by-step Fixes to Failed Gcash Transaction
Step 1. Check the transaction status
Go to Gcash > Profile> transaction history
Look for the transaction to see if it is processing or failed.
Step 2. Wait 24 hours (Auto-Refund)
Most failed transactions in GCash are automatically refunded within 24 hours from the time of your transaction. You can restart the app and wait for a minute, then reopen the app if the fund has been refunded.
Step 3. Report to Gcash Support (If no Auto-Refund after 24 hour)
Option 1. Via Gcash App
Open Gcash App > Help Center > Contact Us > Chat with Gigi
* Submit a screenshot of your failed transaction, including its time, date, amount, and the biller name.
Option 2. Via Email
Send an email to support@gcash.com
Subject: " Failed Transaction but deducted - Request Refund"
Say something about the transaction and its details, such as time, date, amount, biller or bank, and add a screenshot as proof of the incident.
Option 3. Via Call
If you've done Options 1 and 2 and after 24 hours nothing happens,. Contact the customer service number:
• Globe or TM (toll-free) - call 2882
•Other Networks* - call (02) 7213-9999
*toll charge may apply
Option 4. Contact the bank recipient or Biller Customer service
To avoid possible overdue charges and to notify your biller about the failed transaction, you may contact them by email or phone number. Give them proof of your transaction.
How long does a Gcash Refund take?
GCash automatically refunded the failed transaction within 24 hours if the glitch cause was not severe, but sometimes it took 3 to 7 days to recover your funds.
How to avoid Failed Transaction in Gcash?
To avoid the failed transaction in GCash, make sure to have a good internet connection; check for the app's new version if available; double-check the details; and avoid doing business during peak hours because transactions may fail due to the high volume of transactions.
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